Frequently Asked Questions
Everything You Need to Know
Leaving your pet is never easy, and I’m sure you have a lot of questions about how it works. I’ve compiled some of the most common questions into the list below. If you want further information, just get in touch.
What are the benefits of using a professional pet sitter?
For pet owners who want the best care for their pets and who want the confidence that comes from using an educated, responsible pet-care provider, professional pet sitters are a great choice!
The benefits of using a professional pet sitter include:
• Pets are happier and experience less stress at home.
• Diet and exercise routines are uninterrupted.
• Travel trauma for both owner and pet is eliminated.
• Pet's exposure to illness is minimized.
• Untrained or unwilling friends/family/neighbors need not be called.
• In-home professional pet care provides peace of mind.
What does a pet sitter do?
Pet sitters can give your pet a stay-cation while you are on vacation.
Pet sitters perform a variety of tasks, including:
Providing exercise and play time
Feeding the pets and changing their water bowls
Cleaning litter boxes and cleaning up any other pet messes
Administering pet medications, if needed
Providing lots of TLC!
Pet sitters also often bring in mail or newspapers and alternate blinds and lights to give the home a “lived-in look” if the owners are away. Pet sitters may also perform other tasks as requested by the pet owners, such as watering plants.
How do I get started?
Begin with our New Client Registration. This will guide you through the process of giving us the necessary information about your pet and home that will allow us to match you with the best pet sitter to meet (and hopefully exceed) your needs.
Please have two copies of your home key prepared for the Meet and Greet.
What happens at the complimentary Meet and Greet?
You and your pets may interview your pet sitters. You will meet a primary caregiver and an alternate who can perform service in case of emergency. They will go over your pet and home care instructions, asking questions while getting to know your pets and their needs.
The pet sitters will need to pick up two keys. One will be retained by the primary caregiver for the duration of the assignment. The other will go to the office, where the alternate may pick it up should an emergency occur.
Will I meet the person who will be taking care of my pets?
Yes. For your peace of mind, your pet’s peace of mind, and our safety we never want to send an unfamiliar person to your home. We want your pet to know their sitter is a friend before service begins.
We endeavor to introduce you to two pet sitters at the Meet and Greet. Every time you book, we assign your service to one of those pet sitters. If your primary caregiver and alternate are both unavailable, we’ll provide the opportunity to meet another member of our wonderful staff.
Do you administer medications?
Yes. However, this requires us to match you with a pet sitter with the correct skillset. Please contact us to discuss your pet's medical needs.
If the medication can be given in food or as a treat, this is included in our regular service. For a nominal fee, we will gladly administer medications orally or via subcutaneous injection (such as insulin for diabetic pets).
Do you charge extra for ...?
Generally, no. We want our rates to be straightforward and avoid unnecessary surcharges.
Animal Companions rates are based on the time and personnel needed to prepare for and perform a given service. There is no extra fee for additional animals serviced at the same location. If we feel we cannot perform services requested in the allotted time or without additional personnel, we will request:
Authorization to spend extra time,
Authorization to allocate more personnel, or
Amendment of services to be performed.
Surcharges apply in the following situations:
Administering medications that require a particular skill set (for example, insulin injections). This is to properly compensate pet sitters who have gone out of their way to acquire the aptitude necessary to safely perform this task and appropriately monitor the health of a pet with special needs.
Excessive cleanup. We are happy to scoop litter boxes and clean up ordinary pet messes, and only apply this when cleanup goes beyond reasonable expectations.
Holiday Service. This allows us to reward our staff for making themselves available on the holidays instead of spending time with their family.
Late Booking. While we welcome every booking, it can be particularly difficult to set things up on short notice. We reserve the right to charge a Late Booking fee to visits scheduled on less than 48 hours notice.
Late Cancellation. We do not want to charge you for service not performed, but sometimes our pet sitters have to turn down other assignments to accept your booking. We reserve the right to charge a Late Cancellation fee to visits cancelled on less than 48 hours notice.
My pet needs to go to the groomer (or veterinarian, etcetera). Will you take them?
Yes! We will gladly transport your pet to a local destination. We call this a Pet Taxi.
Do you do a background check on your pet sitters?
Yes. We have a careful selection process for our team, and one of the many steps is a professional background check.
Are you insured and bonded?
Yes. All of our staff are insured and bonded.
Is my information secure?
Yes. All the information we collect is stored in encrypted format via our online scheduling system, Power Pet Sitter, which is hosted by a state-of-the-art data center. Extensive details on their multi-tiered security precautions can be found here.
In short, only authorized personnel and you can see your information. No one - even managers and administrators - can see credit card information beyond the last 4 digits (to confirm which card you are using) and the expiration date.
What is the Ready Key Program?
We require two copies of your house key, which we will pick up at the Meet and Greet (in which your Pet Sitter will meet you to get acquainted, pick up keys, and handle paperwork). If there is an emergency (such as a flat tire or the like) which prevents the scheduled Pet Sitter from making it to your home, this allows another Pet Sitter to retrieve the backup key from the office and take care of your pet(s).
For your security, all keys that are not currently in use are stored in a secure lockbox. These keys are coded, and do not have your name or address on them.
Your primary caregiver will retain one key for the duration of the assignment. Between assignments, keys are safely stored at our office.
May I purchase a gift certificate?
Yes! However, please ensure the recipient is in our service area.
Perfect for any special occasion - Weddings, Birthdays, Father's Day, and Mother's Day, just to name a few.
Great for those who will be away from home, such as business travelers and honeymooners.
Also great for those who just need a stay-cation or could use a little help around the home (such as expectant parents or those needing some recuperative time after surgery).
Valid for 1 year and are left open for the recipient to schedule the date that is best for them.
Includes all the information the lucky recipient will need to schedule their service.
I would like to be a pet sitter. Are you hiring?
Animal Companions is always on the lookout for new team members to be professional pet sitters.
PLEASE READ the following job requirements to see if you would be a good fit with Animal Companions.
Compensation: Depending On Experience
Principals only. Recruiters, please do not contact Animal Companions.
Pet Sitter/Dog Walker Job Requirements:
First and foremost you must love animals, especially companion animals!
Must have some experience with handling and caring for animals, and display eagerness to learn about a wide variety of animal species and breeds. This includes, but is not limited to, cats, dogs, birds and fish.
Physical requirements of the job include walking dogs (some very large)
Must have reliable transportation (fuel-efficient transportation highly recommended)
Must pass pre-employment screening. Please note that Animal Companions is responsible for lives, property and privacy, and do everything possible to earn the trust our clients place in us. Therefore, if you have a criminal history of any kind you need not apply.
Must be able to read and write fluent English.
Must be able to work some days, nights, weekends and Holidays.
Experience administering oral and/or injectable medications or certification in Animal First Aid / CPR is a plus.
If you would like to be considered for this position, please email PetSitter@AnimalCompanions.NET explaining your knowledge/experience with animals and attach your resume.
Is there still a question that you’d like answered? Please don’t hesitate to get in touch.